The short version: Joiva collects only what it needs to deliver your coaching. We never sell your data. You can delete your account and data at any time by emailing us.
1. Information We Collect
Information you provide directly
- Account information: Your first name, last name, and WhatsApp phone number when you sign up.
- Fitness preferences: Your fitness goal (e.g. lose weight, build muscle) and diet type (e.g. vegetarian, halal, keto).
- Payment information: Billing is handled entirely by Stripe. Joiva never sees or stores your full credit card number. We receive only a transaction confirmation and your subscription status from Stripe.
- WhatsApp messages: The content of messages you send to the Joiva coach on WhatsApp, which are used to generate your personalized responses and plans.
Information collected automatically
- Basic usage logs (timestamps of plan generation, subscription events) for service operation and debugging.
- IP address and browser type when you visit joiva.ca, used only for security and analytics aggregated at a non-personal level.
2. How We Use Your Information
We use your information solely to:
- Deliver your personalized workout plans, meal plans, and grocery lists via WhatsApp
- Respond to your messages through the Joiva AI coach
- Process and manage your subscription via Stripe
- Send you important service updates (e.g. billing issues, service changes) — not marketing without your explicit consent
- Improve and debug the Joiva service in aggregate, non-identifiable ways
We never sell, rent, or trade your personal data to any third party for marketing or advertising purposes.
3. WhatsApp & Third-Party Services
Joiva delivers coaching through WhatsApp Business API. By using Joiva, you acknowledge that your messages are also subject to Meta's (WhatsApp's) Privacy Policy. We recommend reviewing it at whatsapp.com/legal/privacy-policy.
We use the following third-party services to operate Joiva:
- Stripe — payment processing. Your payment data is governed by Stripe's Privacy Policy.
- WhatsApp Business API (Meta) — message delivery.
- AI infrastructure providers — used to generate your coaching responses. Messages processed are subject to our data processing agreements with these providers.
4. Data Retention
We retain your personal data for as long as your account is active. If you cancel your subscription:
- Your account data is retained for 30 days to allow reactivation.
- After 30 days, your personal data is deleted from our systems.
- You can request immediate deletion at any time by emailing support@joiva.ca.
5. Your Rights
Depending on your location, you may have the following rights under applicable privacy law (including Canada's PIPEDA and, where applicable, GDPR):
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate information.
- Deletion: Request that we delete your account and personal data.
- Portability: Request your data in a machine-readable format.
- Opt-out: Opt out of any non-essential communications.
To exercise any of these rights, email us at support@joiva.ca. We will respond within 30 days.
6. Security
We take the security of your data seriously. We use industry-standard encryption (TLS/HTTPS) for all data in transit and restrict access to your data to only those team members who need it to operate the service. Payments are processed exclusively through Stripe, which is PCI-DSS Level 1 certified.
No system is 100% secure. If you believe your account has been compromised, contact us immediately at support@joiva.ca.
7. Children's Privacy
Joiva is not intended for anyone under the age of 16. We do not knowingly collect personal data from children. If you believe a child under 16 has provided us with personal information, please contact us and we will delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. If we make material changes, we will notify active subscribers via WhatsApp message or email at least 14 days before the changes take effect.
Continued use of Joiva after changes take effect constitutes acceptance of the updated policy.
For any privacy-related questions, requests, or concerns:
- Email: support@joiva.ca
- Website: joiva.ca
- Mailing address: Anant Enterprise Ltd, Richmond Hill, Ontario, Canada